How Much Does it Cost to Get a Geek?

Below are important plain language highlights of our Pricing Terms and Customer Agreement.
(to view a full copy of our Customer Agreement, scroll down past these highlights)

Important note: We publicly disclose our pricing right here on this page because your trust is important to us and we want you to see that we have no hidden charges! Why is this important? Well, some of our competitors offer what appears to be flat-rate services, but all seem to include fine print disclaimers that allow for higher costs or additional charges. At Geek Officecalls, we strive for openness and honesty; the rates you see below are the rates we charge whether you have one small task for us, or a list as long as your arm!

Nervous about how long it will take us to get the work done? Check out typical call lengths and other helpful information displayed in the sidebar to the right of this panel :)

  • Site Visit Fee:There is a fixed Site Visit Fee of $50 for the visit to you by our geek. This is the fee to get our geek to your location and is in addition to the Hourly Service Charge described below.
  • Hourly Service Charge for Business Computer Service: Our Hourly Service Charge for Business Computer Service ranges from $125 to $140 per hour depending on level of demand, and is charged in addition to the Site Visit Fee described above. There is a one-hour minimum labor charge for the first hour and then labor is charged in 30-minute increments of $63 to $70 per 30 minutes.
  • Need computer service at home? - This is the Geek Officecalls website. The rates shown below are for our business computer customers. If you're looking for our rates for home-computer service, you can find them on the Geek Housecalls website or by clicking HERE!.

    RATES FOR BUSINESS COMPUTER ONSITE SERVICE
    Onsite Work Site fee First hour 30-minute increments total
    up to 1 Hour $50 $125-$140 0 $175-$190
    1 Hour through 1 hour, 30 minutes $50 $125-$140 $63-$70 $233-$260
    each additional 30 minutes or portion thereof $63-$70 -

  • Hourly Service Charge for home-based businesses: Our Hourly Service Charge for Home-Based Business Computer Service is $100 per hour and is charged in addition to the Site Visit Fee described above. There is a one-hour minimum labor charge for the first hour and then labor is charged in 30-minute increments of $50 per 30 minutes.

    RATES FOR HOME-BASED BUSINESS COMPUTER ONSITE SERVICE
    Onsite Work Site fee First hour 30-minute increments total
    up to 1 Hour $50 $100 0 $150
    1 Hour through 1 hour, 30 minutes $50 $100 $50 $200
    each additional 30 minutes or portion thereof $50 -

  • A quick note about equipment costs: The pricing shown above is for service (labor) fees. Sometimes our customers purchase hardware, software, networking or other equipment from us. These items are charged separately from our service fees. We provide these items as a convenience to our customers but do not require that they be purchased from us! We will happily install or service hardware, software, networking or other equipment our customers purchase on their own no matter where it was purchased from!
  • When and how do you pay? - All payments are due at the time of service. Please make arrangements to settle up with your geek via cash, check, or credit card (MC, VISA, AMEX, Discover) even if you will not be personally present at the conclusion of service.
  • Why does the Geek Housecalls Pricing terms and Agreement form have so much fine print? - The language in our agreement is designed to cover all situations and possibilities even if they are not what you have called on us for (for example, if you call us for tutoring in Microsoft Excel, the language regarding moving furniture and drilling holes in walls is not relevant, however if you call us for installation of Network wiring, it is very relevant)
  • Why am I signing a release of liability? - The release of liability is necessary because we come to you not knowing the state of your equipment and even a system which seems to be operating normally when we arrive, could be operating in a compromised state or even coincidentally fail during or after our visit. As such, we must protect ourselves from these possibilities.
  • About Discount Coupons, "Geek Bucks", and promotional advertising discounts: Geek Housecalls may from time to time publish discount coupons and promotional discounts in various advertising programs and media as well as offer "Geek Bucks" coupons to customers. Unless specifically stated otherwise, all promotional discounts and coupons offered by Geek Housecalls are discounts against the site visit fee and cannot be applied to the hourly service charge. As such, the coupons or discounts may only be redeemed when the full $50 site visit fee is charged. Under no circumstances may multiple coupons, discounts or offers be combined against a single billing.

Below is a full copy of our Pricing Terms and Agreement for your review:

I/We, ________________________________________, ("CLIENT") agree to the following terms for services rendered by Geek Housecalls, Inc., its agents and service representatives ("GEEK HOUSECALLS").

Payment Terms:
CLIENT agrees to pay a basic visit fee of $50.00 for GEEK HOUSECALLS to come to the CLIENT’s location to make the service call. In addition, for service performed on Home Computer equipment, CLIENT agrees to pay a service charge of $100.00 per hour with a minimum 1-hour service charge, and thereafter billed in quarter-hour increments of $25.00 each. For service performed on Business Computer equipment, CLIENT agrees to pay a service charge of $125.00 per hour with a minimum 1-hour service charge, and thereafter billed in half-hour increments of $63.00 each. The $50.00 basic visit fee is not credited towards your service charge and is due regardless of the outcome of service. The minimum charge for Home Computer Service is $150.00 (basic visit fee plus minimum one hour service charge). The minimum charge for Business Computer Service is $175.00 (basic visit fee plus minimum one-hour service charge). GEEK HOUSECALLS reserves the right to refuse service as well as to change fees and rates at any time without notice. GEEK HOUSECALLS does not provide billing services to clients. CLIENT agrees to pay GEEK HOUSECALLS for all charges at the time of service.

Release of Liability:
CLIENT agrees to release and hold harmless GEEK HOUSECALLS from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that GEEK HOUSECALLS offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty. Further:

1. CLIENT acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to CLIENT's home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.

2.CLIENT agrees to release and hold harmless GEEK HOUSECALLS from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of GEEK HOUSECALLS.

3.CLIENT grants GEEK HOUSECALLS access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.

4.CLIENT grants GEEK HOUSECALLS access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT's computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spreadsheets, databases, workflow, graphics, audio, video, system drivers and libraries, and any other type of software or data that may be contained on CLIENT's computer system or network.

5.CLIENT grants GEEK HOUSECALLS permission to physically access CLIENT's home or office property where CLIENT's computer system and/or network resides.

6.CLIENT grants GEEK HOUSECALLS permission to perform modification to CLIENT's home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.

7.CLIENT grants GEEK HOUSECALLS permission to download and/or install software on CLIENT's computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT.

8.CLIENT grants GEEK HOUSECALLS permission to install hardware in CLIENT's computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.

9.GEEK HOUSECALLS strongly recommends that CLIENT safeguard critical data by backing up said data prior to any services performed by GEEK HOUSECALLS. Unless specifically requested and provided as a paid service by GEEK HOUSECALLS, CLIENT is responsible for any backup, archiving, or protective storage as well as restoration if required, of CLIENT's data.

GEEK HOUSECALLS is a provider of billable on-site services and does not offer or provide telephone technical support for CLIENT. Neither the signing of this agreement nor the performance of services by GEEK HOUSECALLS implies availability of telephone technical support or of future technical services. This document constitutes the entire agreement between CLIENT and GEEK HOUSECALLS. No other agreement, verbal or otherwise shall be in effect except if agreed to in writing and signed by both parties.

By signing below, CLIENT indicates that he/she has read and understands, and agrees to the terms of this Payment Terms and Release of Liability form, which is kept on file at the offices of GEEK HOUSECALLS.

______________________________________
Signature and Date

______________________________________
Printed Name

______________________________________
Street Address

______________________________________
City, State, Zip

Call now for a real computer geek at your door usually within 24 hours!
MA 781-863-8111    RI 401-351-8111    Toll Free 1-877-4PC-GEEK

Windows and Mac geeks available!
Geek Housecalls - Not to be confused with Geek Squad or Best Buy!
Copyright 2001-2007, Geek Housecalls, Inc.
Typical Call Times
some useful call stats
  • Shortest calls Simple single-computer, problem-free installation, configuration, and upgrade calls, General cleanups, spyware/malware removal, small wireless network installs and peripheral installs such as printers, scanners, etc... are our shortest calls usually averaging between 1 to 2 hours.
  • Mid-length calls Problematic installation or troubleshooting calls of PCs or networks, calls that include work performed on more than 2 computers, or calls that include tutoring of one or more users on specific aspects of using the PC or application programs average about 2-4 hours and can go longer or shorter depending on the complexity of the problem and the number of computers involved.
  • Longest calls Severe virus recovery, data recovery from failed hard drives or corrupted operating systems, system transfers, operating system reinstallation that includes recovery of data and reinstall of application programs, and network wiring work tend to run the longest at 4-6 hours on average
  • What if the call turns out to be really really short? Yes, it happens to the best of us, the power cord jiggles loose, a piece of equipment just needs to be reset, or a device is plugged into the wrong port. These situations can make you feel a little embarassed, but don't be. It really does happen all the time and to a lot of people! But more importantly, you're about to pay a full-hour service charge for that 2-minute fix, and we understand, for some people that doesn't matter, but if it does matter to you, prepare yourself before the call by collecting up a list of additional questions or issues for your geek. Your geek isn't just a troubleshooter and fixer, he or she knows an awful lot about how things work and loves the opportunity to help you learn some of the tricks and shortcuts that can make using the computer more productive, less frustrating, and more fun!
  • Reality Check Although we would like to tell you in advance exactly how long your call will take, the reality of the PC environment is that this timing is very unpredictable. If you're not comfortable with an open-ended appointment, let us know and we can set an initial time limit after which time your geek will stop working and review progress with you. This allows you to limit initial costs and then make an informed decision whether to proceed further or not.